Virus or Email Compromise

Viruses & Malware

Today's malware is sophisticated. Ransomware encrypts your files and demands payment. Spyware silently steals passwords and banking details. Adware hijacks your browser. Some infections run quietly in the background for months before you notice anything is wrong.

If your computer is running slow, showing unexpected pop-ups, redirecting your browser, or behaving strangely, there's a good chance something unwanted is on it. Don't ignore it — these things rarely go away on their own.

Our technicians perform a thorough scan and removal process using professional-grade tools. We don't just delete the obvious threats — we dig into startup processes, scheduled tasks, browser extensions, and system files to make sure everything is gone. After removal, we apply security hardening to reduce the chances of re-infection.

Ransomware & Data Recovery

If you've been hit by ransomware and your files are encrypted, don't panic — and don't pay the ransom without talking to us first. While recovery isn't always guaranteed, we can assess the situation and may be able to recover files through backups or publicly available decryption tools. We'll always be honest with you about what's possible.

Email Account Compromise

A compromised email account is one of the most common and damaging things that can happen to an individual or a business. If your email has been hacked, the attacker may already be reading your messages, impersonating you to clients or family, setting up forwarding rules to intercept sensitive information, or using your account to send spam and phishing emails to your contacts.

The signs aren't always obvious. Sometimes you'll get a call from someone saying they received a strange email from you. Sometimes you'll notice emails in your Sent folder you never wrote. Sometimes your password just stops working. Other times there's no sign at all — which is why a compromise can go undetected for weeks or months.

We help you regain access to the account, check for hidden forwarding rules and unauthorised access, reset credentials securely, audit any connected apps or services that may also be affected, and set up multi-factor authentication to prevent it happening again. If business email has been involved in a financial scam or fraud attempt, we can advise on the appropriate steps to take.

Staying Safe Going Forward

Once your devices and accounts are clean and secure, we'll walk you through practical steps to stay that way — what protections to use, how to recognise phishing attempts, and why multi-factor authentication on your key accounts is no longer optional.