Terms of Service
The terms that govern our IT support and consulting services.
The terms that govern our IT support and consulting services.
These Terms of Service govern your use of the services provided by Core Service Consulting Pty Ltd (ABN 49 117 718 975) ("we", "us", "our"), including on-site, remote, and any other IT support services. By engaging our services, you agree to these terms.
We provide IT support, repairs, installations, and related services to residential and business clients across Sydney Metro (in person) and Australia-wide (remotely). The specific scope of each service is agreed between us and the client prior to work commencing.
Bookings can be made via our website contact form, by phone, or by email. We will confirm your appointment as soon as possible during business hours (Monday to Friday, 8am–6pm AEST/AEDT). We reserve the right to reschedule appointments where necessary and will provide reasonable notice when this occurs.
Where we are unable to diagnose or resolve the issue described at the time of booking, no service fee will be charged for that visit. This guarantee applies to the specific problem described at the time of booking. Additional or unrelated issues identified during the visit will be billed separately. The No Fix, No Fee guarantee does not apply where a fault cannot be reproduced, where the issue is caused by third-party hardware or software outside our control, or where the client declines a recommended repair.
Our service fees will be communicated to you on request prior to work commencing. Charges are calculated fairly to reflect the outcome of any given task. Payment is due upon completion of the service unless otherwise agreed in writing. We accept payment by bank transfer, credit card, and other methods as advised. For business clients on support packages, invoicing terms are as set out in the relevant service agreement.
While we take the utmost care when working on your devices, we strongly recommend that you back up all important data before any service is performed. Core Service Consulting Pty Ltd accepts no liability for data loss that occurs during or after a service, unless caused by our gross negligence or wilful misconduct. If data recovery is required, this will be quoted as a separate service.
We stand behind our work. If the same issue recurs after a completed service under the same conditions, we will assess and address it at no additional charge. This warranty does not cover new or unrelated issues, damage caused by the client or a third party, or hardware that fails due to pre-existing conditions.
To the maximum extent permitted by Australian consumer law, our liability for any loss or damage arising from our services is limited to the amount paid for the specific service in question. We are not liable for any indirect, consequential, or special damages. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
We may update these Terms of Service from time to time. The current version will always be available on our website. Your continued use of our services after any changes constitutes acceptance of the updated terms.
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
For any questions about these terms, please contact: