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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: July 2026 · Core Service Consulting Pty Ltd (ABN 49 117 718 975)

1. Introduction

Core Service Consulting Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, and postcode
  • Information about your IT equipment and the technical issues you need help with
  • Payment information (processed securely via third-party providers — we do not store card details)
  • Communications you send to us, including enquiry form submissions
  • Website usage data collected via cookies and analytics tools

3. How We Collect Information

We collect personal information directly from you when you contact us via our website, by phone, email, or text message. We may also collect information when a technician visits your home or business, or when you engage our remote support services.

4. Why We Collect and Use Your Information

We use your personal information to:

  • Provide IT support and related services to you
  • Communicate with you about your service bookings and enquiries
  • Send service reminders or follow-up communications (with your consent)
  • Improve our services and website
  • Comply with our legal obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Our technicians and staff who need it to deliver your service
  • Third-party service providers (such as booking, payment, or communication tools) who assist us in operating our business, under confidentiality obligations
  • Law enforcement or regulatory authorities, where required by law

6. Data Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. While we take data security seriously, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. To make a request, please contact us at info@coreservice.com.au. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous usage data. You can disable cookies in your browser settings, though this may affect some site functionality.

9. Complaints

If you believe we have breached your privacy rights, please contact us so we can attempt to resolve the matter.

10. Contact Us

For any privacy-related enquiries, please contact: